Return & Refund Policy
At Ratlam Namkeen, customer satisfaction is important to us. Please read our return and refund policy carefully before placing an order.
🔄 Return Policy
Due to the perishable and food nature of our products, returns are not accepted
once the order has been delivered.
❗ Damaged or Incorrect Orders
If you receive a damaged, expired, or incorrect product, please contact us within
24 hours of delivery along with clear photos of the product and packaging.
Our team will review the issue and take appropriate action.
💰 Refund Policy
- Refunds are issued only in cases of approved damaged or incorrect orders.
- Once approved, the refund will be processed within 5–7 business days.
- Refunds will be credited to the original payment method.
🚫 Non-Refundable Items
Products once opened or consumed cannot be returned or refunded due to hygiene and safety reasons.
⏱️ Cancellation Policy
Orders can be cancelled only before they are shipped.
Once an order has been dispatched, cancellation requests will not be accepted.
📞 Need Assistance?
If you have any questions regarding returns or refunds, feel free to contact us.
Our support team is always ready to assist you.