Return & Refund Policy

This Return & Refund Policy applies to all purchases made on Ratlam Namkeen. By placing an order, you agree to the terms mentioned below.

🔄 Return Policy

Due to the perishable nature of our food products, returns are not accepted once the product has been delivered.

However, returns or replacements are allowed only in case of damaged, defective, or incorrect items received.

Customers must report such issues within 24 hours of delivery along with clear images of the product and packaging.

If you receive a damaged, expired, or incorrect product, please contact us within 24 hours of delivery.

Our team will verify the issue and provide a suitable resolution, such as replacement or refund.

Refunds are applicable only for approved damaged or incorrect orders.
Once approved, refunds are processed within 5–7 business days.
Refunds are issued to the original payment method used during purchase.
No refunds will be issued for change of mind or incorrect orders placed by customers.

For hygiene and safety reasons, food items once opened, used, or consumed cannot be returned or refunded.

Orders can be cancelled only before dispatch. Once the order has been shipped, cancellation requests will not be accepted.

For any return or refund related queries, contact us at:

Email: help.ratlamnakeen@gmail.com

We are here to assist you.